Use this form to make a booking for your experience day! Please ensure you have read what you should expect from your experience day on our 'Experiences' pages, and have thoroughly read your order confirmation for experience location and other useful information.


Please note: If you are booking with a gift voucher, please ensure that you enter the gift voucher code on the form where it says 'coupon'. For more information about gift vouchers, please click here.





Substitution requests:


If you are unable to attend the event we welcome substitutes attending in your place at no additional cost.


Rescheduling will be allowed taking in to account the cancellation notice periods below. A charge may be made for late changes.


Cancellation policy:


Cancellations must be received in writing (via email or post) in advance of the experience date.


The following cancellations charges apply:
>4 weeks notice: Full refund
≤4 weeks notice: No refund
Failure to attend: No refund


If you are within the 4 weeks notice period for cancellation or change, please contact us as we may be able to change the date if slots are available, or cancel your booking for a partial refund.


Amendments/Cancellation by SAA


1. Amendments: SAA reserves the right to modify the programme up to the day of the experience. At times it may be necessary, due to unforeseen circumstances, to alter the programme, venue and/or cancel altogether. Customers will be notified of any changes.


2. Cancellation: If unforeseen circumstances cause SAA to cancel an event all customers will be informed as soon as possible and an alternative date or full fee refund will be made.


3. Cancellation: If, for any reason, SAA has to cancel an event, SAA accepts no responsibility for covering travel, hotel or other costs incurred by customers.